If you have a query about a product/order or would like to advertise on our site, please contact our Customer Service Center via support@Traveljohn.co.uk.
On occasions that an item maybe out of stock or discontinued, the management reserve the right to upgrade, refund or send a similar item. Our Customer Service Team will usually contact you to ask first.
It is the customer's responsibility to check an order on reciept from our nominated courier. If the item appears damaged in transit, please do not sign for this.
We want you to feel confident about shopping with Traveljohn.co.uk and we try to do our very best to fulfill every order. However sometimes accidents happen whether in the warehouse, in transit or even a customer ordering in error.
Please read the Returns Procedure if any of this reflect your circumstances to guide you in the right direction for us to correct the problem.
For hygiene reasons we cannot accept returns once items have been opened out of the manufacturers packaging.Returns Procedure
Unwanted items: items bought by mistake and non faulty items must be returned at the customer's expense. If the item is large or to the value of £25 or over, we recommend that the item is tracked as we do not accept responsibility for any loss in the post.
Other faults: most large items and orders over £25 are delivered via courier. A restocking fee of 20% will apply to returns in this category and may need to be returned by courier. Please contact our Customer Service Team to arrange this.
Items not following this procedure and returned by post with a returns label will have the extra postage deducted form the final refund or charged for.
Smaller items and items of lesser value are returned via Royal Mail using the Pre-Paid Label.
All returns must have a Returns Number which is given via our Customer Service Team, please contact them for this number.
Please Note: Labels can only be used for items that are broken, in-correct or due to a fault by Traveljohn.co.uk. Any items recieved without a Reference Number or not in these categories will be charged for or deducted from the final value. This must be reported within 7 days of recieving.
Please place your invoice in with your returning item so that we can track the order back to you, with the reason you are returning the item in as much detail as possibe.